The Digital Network

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Between:
The Digital Network
35 Falkirk Road
Bonnybridge
Stirlingshire
FK4 1BG

1. Definitions herein
Unless context otherwise dictates, words in the singular include the plural and vice versa and words in one gender include any other opposite gender or otherwise redefined in attached addendums; 

1.1 The Act:
The Telecommunications Act of 1984 and any statutory amendment or modification thereof.

1.3 Company:
The Digital Network 

1.4 Intellectual Property:
Any patent, copyright, registered design, trade mark or other industrial or intellectual property right subsisting in the Territory in respect of the service and applications for any of the foregoing; 

1.5 Customers Control panel:
Referred hereafter as “panel” allows The Digital Network (TDN) and its vendors/partners to service all facilities to the customer. 

1.6 Customer:
Deemed herein as The Digital Network client supplied directly by The Digital Network, alternatively defined as an End User. 

1.7 End Users
Deemed herein as the TDN client supplied directly by TDN, alternatively defined a Customer. 

1.8 Client
Deemed herein as the TDN customer supplied directly by TDN, alternatively defined a Customer.
.
The Digital Network Customer Agreement 
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2. Services:
TDN determines the hosting, internet, telecommunication products and any other services offered at any time to the Customer, at their sole discretion. 

(i) Except as provided in the related addendums these General Conditions apply to each and any provision of Services to the customer to the exclusion of all other conditions, agreements, understandings or arrangements not set out in the applicable Addendum.
(ii) Services are provided on the terms contained within the associated addendums. When you enter into a service addendum agreement with TDN in relation to the provision of that Service the terms of that Separate Contract shall take priority over these Conditions.
(iii) TDN reserve the right to subcontract its obligations and/or duties set out in this Agreement.
(iv) The customer may not refer to TDN in its sales or marketing activity or literature except with the prior written consent of TDN and or attached to this agreement as an addendum, such permission may be withheld and reserve the right to give a reason;
(v) TDN may need to change or alter the configuration of the Service or Service Equipment provided under this Agreement in order to provide the Service to Customer. TDN shall use reasonable efforts to give at least 14 days prior written notice to customer of any such change or alteration where possible.

3. Customer Charges:
You must pay for any set-up charges for services supplied by TDN in relation to the services requested and supplied herein and or are set out in the price list located at

www.thedigitalnetwork.co.uk, or in turn serviced to you by email or post.
These rates are part of this contract. After any initial payments have been made, thereafter, all payments are made strictly by the agreed method, facilitated and made available within your control panel or otherwise as set out in an addendum herein, thereafter, on a monthly basis, unless agreed in writing by a member of staff acting on behalf of THE DIGITAL NETWORK to the contrary; 

3.1 At any time during the term of this Agreement, TDN may, upon giving the customer 30 day’s prior notice in writing or by electronic or such expeditious means as TDN may from time to time decide, vary its Charges. 

3.2 Charges for a Service shall accrue from the date above or the date on which the Customer commenced use of the Service. 

3.3 payments will be due within 14 days, after which, the amount will be deemed overdue and TDN will be in a position to implement clause 3.4 herein. 

3.4 Interest shall be payable on all overdue invoices from the due date until actual payment. 

3.5 contained herein. 

3.6 All charges are, unless agreed otherwise, exclusive of value added tax and any other applicable sales tax or duty which shall be payable by Customer at the prevailing rate. 

3.7 TDN reserves the right to carry out a credit check prior to or after the customer’s acceptance of this agreement and request copies of two utility bills from the declared business address. Subsequent to any credit check TDN reserves the right to request a deposit or 3rd party guarantee, to be specified at that time, from the Customer as a condition of providing or continuing Service. Any deposit shall be held by TDN for a period of twelve (12) months (or until the Agreement is otherwise terminated) when it shall be returned in full or credited against an invoice at TDN'S sole discretion. Any deposit does not relieve the customer of the responsibility for the prompt payment of invoices in accordance with relevant Clauses contained herein. 

3.8 TDN reserve the right if undue excess activity on the customers account is observed and or the customers capability to pay within the due period, to reduce the payment of invoices to weekly or a security deposit taken to the amount deemed necessary to cover, for a period of no more than 6 months or less if predetermined by TDN in writing. 

TDN Customer Agreement
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3.9 Payment Methods available are defined on the customers control panel, website and invoices, TDN reserve the write to dictate the method of payment when it deems necessary. 

3.10 If the customer pays any Charges due to us: (i) by cheque or direct debit and the Customer’s approved financial institution refuses to make payment; or (ii) in a currency other than pounds sterling; we will charge the Customer for any bank charges, approved financial institution fees and/or extra administration costs (which may include third party charges) that we incur as a result. 

3.11 If the Customer does not meet the due payment by due date, TDN reserve the right to: (i) suspend or terminate the customer access to the Services relevant Control Panel; and/or (ii) charge the Customer interest on the overdue amount(s) at the rate of 3% per annum above SANTANDER plc base rate. Interest is calculated and accrues daily: and/or (iii) charge an administration fee to cover late payment costs. 

3.12 If Customer disputes any invoice, the Customer must notify us in writing of the dispute and providing us with sufficient detail to investigate the matter and determine whether the Customer’s dispute is genuine and reasonable, prior to the due date for the invoice (ref clause 3.3). If we determine (at our sole discretion): (a) that the Customer’s dispute is not genuine or reasonable, the Customer must pay the invoice in full, plus any interest charged on the full invoiced sum in accordance with clause 3.10 above; or (b) that the customers dispute is genuine and reasonable, the Customer must pay the undisputed part of the invoice and we will both use all reasonable endeavours to resolve the dispute as quickly as possible. If any such dispute is resolved: (i) such that the Customer still owes TDN amount due, the Customer must pay all sums owed to us within 7 calendar days of resolution of the dispute, TDN reserve the right to charge interest in accordance with clause 3.11 above from the date payment of the disputed invoice was due; or (ii) such that we owe the Customer money, we will (at our sole discretion) repay or credit on the next invoice sent to the Customer following resolution of the dispute any amount overpaid by the Customer. Each Party will responsible for their own costs. 

3.13 TDN reserves the right to increase the Fees for Services in respect of which it has entered into a Contract with you upon 14 days prior written notice to you. 

4. Trade Marks:
Nothing in this Agreement shall be construed to grant to you any license or any other proprietary or contractual right orinterest in TDN its Vendors or Partners. TDN shall retain all right, title and interest (including copyright and other proprietary and intellectual property rights) within the customer website Site and or advertising literature, including all legally protected elements and derivative works thereto. 

4.1. Unless otherwise specified in writing by TDN, we are the owner or licensee of all intellectual property rights within the TDN Website and control panels along with all subsidiaries and associated companies to THE DIGITAL NETWORK, and in the material published within it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. 

4.2. Unless otherwise specified, the authors of the literary and artistic works in the materials contained in the web sites/panels determined in clause 4.1 have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works. 

TDN Customer Agreement
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5. Waiver:
If at any time we do not require the Customer to comply with any provision of this Agreement, this will not prevent us from doing so in relation to that or any other provision of this Agreement in the future. 

6. Customer Representations:
You hereby represent and warrant to The Digital Network that:-
(i) If an individual, you are at least 18 years of age
(ii) You have full power and authority to execute and deliver this Agreement and Addendums and to
perform its obligations hereunder
(iii) This Agreement constitutes your legal, valid and binding obligations; and
(iv) All information that you have provided, and may from time to time provides, to TDN are, unless you deliver written notice to TDN to the contrary and shall continue to be, true and complete. Any
falsifying of information within this agreement will be your sole responsibility under law. 

7. Indemnification: 

You hereby agree to defend, indemnify and hold  The Digital Network harmless from and against any suit or proceedings brought against TDN that arises from any illegal activity by you, breach or any associated person of your obligations, representations or covenants contained within this Agreement. 

8. Faults: 

TDN will make every effort to provide you with the best possible service; we cannot guarantee that the service will never be at fault. TDN will make every effort to correct all reported faults as soon as we reasonably can, affording any notice period where possible and complying with the clauses contained herein. 

9. Security: 

We will issue you with a username and password for accessing TDN’s Customer Control Panel, hereafter known and referred to, as “Control Panel” in this agreement and attached addendums. These are essential for your secure use of the control panel and service, so you must ensure that they are kept confidential, secure and are used in accordance with all relevant instructions. To ensure that the service remains secure, you must not change or attempt to change a username.
If we think there is likely to be a breach of security or misuse of the service we may change your password and then we will notify you that we have done this; and/or suspend username and password access to the Control Panel Interface. If you think that any username or password has become known by someone not authorised to use it, or if any password is being or is likely to be used in an unauthorised way, it is your responsibility to inform TDN immediately. If any of the information you give to us when you commence with TDN, including any changes to your payment details, you must
inform us as soon as possible. 

10. Authorisation and Authentication: 

10.1 TDN when required will issue a username and password to the End User via e-mail if not already issued for another service. This login information will serve as identification of the Customer and all services attached to and within its control panel, when accessing TDN services, either via its web site or through its programmatic interfaces.
10.2 The Customer is responsible for careful use and storage of the username and password issued by TDN.
The Customer acknowledges that TDN recommends changing the password on a regular basis. If misuse ortheft of the login information is suspected, the Customer agrees to immediately notify TDN in order to suspend the Customer’s account and or take other appropriate measures with the account if required. TDN shall not be held liable for losses or other consequences arising out of such misuse. 

TDN Customer Agreement
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