The Digital Network - 30-Day Money-Back Guarantee
Not happy with our service? Can't get going with the product? We would be very surprised, as we have the most advanced hosting platform in the world, coupled to a very comprehensive Data Base that will take you step-by-step through all our services, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you may have purchased, which you will still own and any transfer-in fees we may have paid to your previous web hosting company on your behalf.
Price Freeze Guarantee
Beat the recession - The price at which you sign up is the price you pay for the duration of your account with The Digital Network - we guarantee you will never pay any more - excluding VAT.
No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.
Minimum period is one month and usually we insist on a clear months notice in advance of your cancelling your account, but that's all.
Privacy and Security
- We will never sell your personal details to other companies.
- All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet.
- All your personal information is held in accordance with the Data Protection Act 1998.
- We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.
Complaints
- All complaints will get a formal response within two weeks (Usually within 24 hours).
- All complaints will be fully documented and confirmed with you.
- All complaints are handled by the Directors/Proprietors, who will respond to you in person (Usually via email).
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